GUARANTEES
Guarantees
We guarantee fresh, beautiful floral arrangements and plants that will last at least five days.
If you are not satisfied with the freshness of your flowers, please contact us within that time period and we will replace your item.
Delivery by a ProGift Member Florist
We can deliver flowers, plants, and specialty gifts to all of the United States, Canada, United Kingdom, France, Germany, Switzerland, Italy, Spain and all of Europe. We can also deliver flowers, worldwide, to more than 150 countries across the globe. To place an international order, or for more specific information on the 150 countries we serve, please select your preferred country/location.
Unfortunately we cannot guarantee delivery at a specific time of day, but we will work with the Member Florist to try to meet your requests if possible.
In most areas of the United States, Canada, UK, France, Germany, Switzerland, Italy, Spain and all of Europe orders placed as late as 2pm in the recipient's time zone can be delivered that day (earlier times may apply to some areas and during holidays or peak holidays such as Valentine’s Day or Mother’s Day). Saturday and Sunday deliveries are available in some areas for orders placed by 1pm in the recipient's time zone.
Substitutions may be necessary to ensure your gift is delivered on the day you requested. More information is available in our Terms and Conditions section.
Taxes are based on prevailing rates in the delivery area.
Funeral arrangements:
Funeral Arrangements require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day see below:
- Monday Morning Delivery: Order by Saturday at 12 noon in the recipient’s time zone.
- Morning Delivery Tuesday through Saturday - Order by 3p.m. in the recipient's time zone on the day before.
- Afternoon Delivery Monday through Saturday - Orders must be placed with a 4 hour lead-time.
- Sunday Delivery is available in some areas - In those areas, orders placed before 1pm in the recipient's time zone can be delivered on that same day. The availability of Sunday delivery will be determined by the local Member Florist and you will be notified through the order update of the availability.
Exotic Flowers and Plants
Due to the limited availability of exotic flowers and plants, next day delivery is required. Delivery is available Monday through Saturday.
International Deliveries
Outside the United States, Canada, UK, France, Germany, Switzerland, Italy, Spain and all Europe flower and plant orders placed by 2p.m. Eastern Time can be delivered the next business day. Floral arrangements delivered internationally may vary due to current exchange rates, or regional and seasonal availability. Prices may be subject to change for certain countries. You will be contacted if additional funds are required.
If the recipient is not available:
If the recipient is unavailable to receive the delivery, the florist will either:
- For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return or attempt delivery the next day. During the holidays deliveries may be made as late as 9pm.
- For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day. During the holidays deliveries may be made as late as 5pm.
Please note: the florist may call the recipient to schedule delivery.
Cancellations
- To provide you with the best possible service, you may cancel your order at any time prior to shipping. However, if your gift is en route or delivered, we will be unable to cancel the order. Furthermore, if you have placed an order for a custom arrangement or specialist gift, orders that have been processed through to the local Member Florist cannot be cancelled.
- If you selected a future date for delivery and would like to cancel your order, please contact us for a cancellation request.