TERMS & CONDITIONS

We recognize the uncertainty that COVID-19 may be causing and would like to reassure you that the health and well-being of our florists, you our customers, and your loved ones are always our priority.

Given the unprecedented circumstances that we all find ourselves in at the moment and the fact that florists, like many other businesses, have been impacted by staff and supply shortages it is necessary for us to make some changes to our protocol at this time – details of which you will find below.

We will continue to monitor the situation very closely and will make changes to our policies if guidance changes.

Due to both supply shortages and local restrictions in various countries throughout the world, we are doing all we can to ensure you delivery is made as soon as possible, however, delivery dates will need to be altered as needed. We will be reaching out to your recipient to let them know their gift will be delivered to them as soon as it is both possible and legally permissible. 

We want to assure you that we are working hard to deliver your heartfelt wishes. To that end, we’re giving our florists greater freedom to ensure they can deliver as many messages of love as possible.

Where our florists have been unable to source certain and specific stems due to supplier shortages, we’re asking our florists to create something seriously special on your behalf using a mix of their very best in-store stems. We’re sure your loved one will be thrilled to receive whatever our florist creates.

When placing an order, you must provide complete and accurate address and contact details for the recipient. Orders without this information may be delayed, and we will not be able to guarantee on-time delivery. ProGiftNet.com will not be responsible for delays in delivery if the recipient's information is incorrect, incomplete, or not provided. A local contact number is required for all deliveries. The local ProGiftNet Member Florist may contact the recipient to coordinate the delivery, especially if the recipient is unavailable on the first delivery attempt. If a mistake is made in the delivery information, an additional delivery charge may be required.

It is the customer's responsibility to ensure that the delivery address provided is able to accept deliveries. Certain locations, including but not limited to hospitals, military bases, government facilities, schools, secured buildings, and similar institutions, may have delivery restrictions or require special procedures. If a delivery is attempted and cannot be completed because the location does not accept deliveries or access is restricted, the customer must provide an alternate delivery address. If the floral arrangement has already been prepared and delivery has been attempted, the order cannot be cancelled or refunded, as flowers and floral products are perishable items prepared exclusively for that specific order.

It is the sole responsibility of the customer to provide accurate and complete delivery details at the time of placing an order. ProGiftNet.com shall not be held liable for any loss, delay, or failed delivery resulting from incorrect, incomplete, or misleading delivery information provided by the customer.

In cases where an order has been fulfilled and delivered to the address supplied by the customer, such delivery shall be deemed to have been completed in full accordance with the order. Should the customer request that the order be re-delivered to an alternative or corrected address, any and all costs associated with the replacement, re-delivery, or reproduction of the order shall be borne entirely by the customer.

In major metropolitan or densely populated cities, deliveries to apartment buildings, offices, hospitals, gated communities, or other secured locations may require coordination with the recipient to gain access, as deliveries often cannot be left unattended at the door. If delivery is delayed, rescheduled, or unsuccessful due to the recipient’s failure to respond to calls, messages, intercom requests, or other reasonable delivery attempts, the florist shall not be held responsible for any resulting delay or non-delivery. Additional delivery attempts or re-delivery fees may apply where necessary.

For deliveries to remote or limited-service locations, orders will be dispatched at the earliest possible opportunity; however, same-day or next-day delivery cannot be guaranteed. Delivery times may vary based on local availability, distance, and logistical constraints. Once the courier or local delivery service has been confirmed and the order is in transit or scheduled for dispatch, the order cannot be cancelled or refunded.

If a delivery is successfully completed to the designated pickup location, collection point, or secure holding facility, it is the recipient’s responsibility to retrieve the item within the timeframe provided by the carrier or local florist. Failure to collect the order does not constitute non-delivery and does not entitle the customer to a refund, replacement, or chargeback reversal.

Items that, by law, cannot be left unattended—such as alcohol due to age-verification requirements—will be held at a designated pickup location or returned to the carrier/local partner for secure collection. In these cases, the customer or recipient is responsible for retrieving the item in accordance with the instructions provided.

Once an item has been made available for pickup in accordance with the delivery instructions provided at checkout, the order is considered fulfilled.